Case Study - Shared services centre for multinational financial services corporation, Kuala Lumpur

Project data

  • Customer
  • Instant Office
  • Value
  • RM20m
  • Area
  • 96,000 sq ft
  • Programme duration
  • 20 weeks (Construction)
  • Completion date
  • September 2017
  • Project Manager
  • Savills
  • Architect
  • Mui Fong Architect
  • M&E Engineer
  • J Roger Preston


Completed in September 2017, the 96,000 sq ft Shared Service Centre of a multinational financial services corporation marks the largest ever managed office solution delivered by Instant Office. We have provided a full design and construction, turnkey solution to this customer, delivering outstanding results.

With the Instant Team spread out in various global locations, and the real estate team of the financial corporation in Singapore, it ultimately required exceptional communication skills on the part of ISG – which eventually led to positive acclaim.

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The project

A key challenge of this project was to deliver significant engineering enhancements to a base building that lacked the infrastructure to support round the clock business activities, all within a deadline of 33 days set by the corporation. Included within the stringent programme was the installation of auxiliary air conditioning systems, 2 synchronised gensets, 20-rack MCR, 60 UPS provisions and a CRAC unit infrastructure.

We delivered an open plan office space spanning across 5 floors, with 2 breakout areas per floor, collaborative pantries, meeting rooms and private furniture booths.

Also found on every floor are functional support spaces which include huddle rooms, meeting rooms, phone booths, telepresence rooms and training rooms.

The high headcount also meant that additional provisions had to be made, such as mother’s rooms, wellness centres, a mail room and a 108 pax café that can be repurposed to accommodate Town Halls.

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“It was an incredibly important and high profile project for Instant, our first in Asia Pacific and our biggest ever managed deal so it was vital we had the right team with us – in ISG we had that, unconditionally. ISG was very much part of the team, believing in the project and when things were asked to be done, they were done without question.”

Scott Biggerstaff, project director, Instant Group